Shipping and Delivery

Shipping and Delivery

SAFE N SECURE – Your Satisfaction is our Aim !

At Phive Rivers, we endeavour to provide you the best shopping experience at every step. When you buy a handmade luxury product,we need to ensure that your order is dispatched without defects and reaches you intact, timely and in good condition. We appreciate you allow us the time for our stringent quality checks and accept a slight delay in shipment as we do this for you to get the best of Phive Rivers.

We ship all orders (custom made) within 54 hrs from  the  time  the  order is received. World wide courier delivery of 1-3 days can be expected and  we guarantee that your product will usually be delivered within 4-6 days from the  order date. Please send us an email on support@phiverivers.com with your details  in case you require it  well before and we will endeavour our best to make your delivery on time.

YOUR SECURITY:

We remind you that all our payment channels  block your payment  only once we provide them with a genuine airway bill no from Fedex or Aramex.  We  collect your payment only when the courier service  directly verifies  the  shipment, else  a full  amount refund is directed. If there is any problem with the product on receipt, just send us an email on support@phiverivers.com and we will make you happy as always.

Our Partners:

We, know how important it is to receive your purchased products in the finest  condition and also at your expected time, so we use trusted couriers services  to deliver your products to you in the quickest time possible. You can track your order status online post the order is shipped.

We avail logistic services of:

1. Fedex

2. DHL

3. Bluedart

4. Aramex

SHIPPING CHARGES:

We offer FREE shipping worldwide on most of our products, when purchased at

www.phiverivers.com  or www.phiverivers.uk or www.phiverivers.it 

CASH ON DELIVERY:

Cash on delivery service is provided in some selected countries where the courier partners allow this  form of collection. On purchase, when you check out, ensure your delivery address is  correct, based on  which you may or may not get a COD option. Below will apply -

•             Cash-on-Delivery order is processed upon verification by our operation team either via email or phone call.

•             Shipping pin code provided should be in the serviceable area of the above mentioned logistic service.

•             Do not accept the order if the box is tampered or open.

•             No credit card/debit card/cheque/demand draft is accepted in COD delivery, only Cash is accepted.

HOW TO TRACK YOUR ORDER?

After the order is dispatched,  a confirmation email will be sent with the order and shipment details. The shipment status  can be viewed online from Track Order by entering the order id.

ORDER STATUS AND ITS MEANING?

•             Pending Shipment – Order under process before shipment

•             Shipped – Order is shipped

•             Delivered – Order delivered

•             Cancelled – Order/Item is cancelled

•             Returned – Order/Item returned to us

For any query / issues, please write to us at support@phiverivers.com

RETURN / REFUNDS / EXCHANGE POLICY

We assure you that all products sold By Phive Rivers are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy covers you.

Returns:

•             Please ensure you do not tamper with the hard paper Brand Tag on the product and it should not be removed.

•             Please ensure the product is packed in its original packing or better to ensure it does not get further damaged on return courier.

•              Please ensure you ship the products within 30 days of purchase.

•             Courier cost is borne by Phive Rivers in the event of 'Damaged' or 'Defective' products, and will be paid in full by us on good receipt of product.

•             Courier cost is borne by the customer to our warehouse within the country, if international shipment is required then same is borne by us incase the products is returned otherwise.

Refunds:

Once the Product is accepted within our inward quality lines, which is approx. 5 days from the time you ship it to us, your full refund ( postage as per above ) will be processed within 2 working days of this.

Incase your product fails our inward we will advise you of the issue and provide whatever best assistance can be provided will be conveyed by our customer service to you.

Exchange:

In the event of 'Damaged', 'Defective' or 'Not as Described', you have the choice of returning with full refund of the cost to you OR exchanging for the same value at our online store.

Cancellation:

Once you placed you order on any of our website, we regret there may not be an option to cancel as we take immediate action to commence the shipment. However we will  - 

cancel the order if you are prudent in sending us a short request with order details and your contact details to verify such a request on support@phiverivers.com.

Incase the product ships before cancellation than you need to follow the “Return Policy” stated earlier. We do not charge for cancellations

If you have any questions don’t hesitate to write to us on support@phiverivers.com and we will reply back to make you smile within 12 - 18 hrs which may be due to time zones.

Happy shopping!

Phive Rivers SRL.